The best way to contact us is via email. You can do this by tapping on the email icon below (if you're in-app), or by sending an email to firstname.lastname@example.org and adding the word 'Pingit' in the subject line.
To help resolve your query as quickly as possible please include the following in your email:
If you're querying a missing payment please also include:
If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652. For everything else please email.
If you're getting an error when using the app, you can type the error code into the 'ask a question' bar above to get more information.
Just download the app from your phone's app store, then follow the instructions.
Registering with a Barclays current account?
You can register for Pingit using the same login details you use on your Barclays app.
Registering with a UK bank account that isn't Barclays?
We'll text you a verification code which you'll need to enter into the app to confirm your mobile number. We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.
After you've confirmed these, you can start using Pingit straight away.
Search "How do I contact Pingit support?" in the search bar to find the ways you can get in touch.