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If you can't find what you're looking for in our FAQs, please select one of the contact us options below to get in touch.

** We are currently experiencing high call volumes, for the quickest response, please email us your query wherever possible - thank you.

EMAIL

Select email button below, or email app-support@barclays.com and make sure 'Pingit' is in the subject line.

PHONE

Select the call button below, or dial 0333 200 1012. Our phone lines are open Monday – Friday 9am – 5pm

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FRAUD / LOST OR STOLEN

If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652.

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INTERNATIONAL PAYMENT ISSUE

If your query is about an issue with an international payment please call 0345 9 757575.

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Just download the app from your phone's app store, then follow the instructions.

Registering with a Barclays current account?
You can register for Pingit using the same login details you use on your Barclays app.

Registering with a UK bank account that isn't Barclays?
We'll text you a verification code which you'll need to enter into the app to confirm your mobile number. We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.

After you've confirmed these, you can start using Pingit straight away.


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The Covid-19 ('coronavirus') situation is understandably creating a lot of uncertainty. We've created a hub offering support in lots of different ways.

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If you're getting an error when using the app, you can type the error code into the 'ask a question' bar above to get more information.

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Search "How do I contact Pingit support?" in the search bar to find the ways you can get in touch.