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Questions and Answers

The Buyit feature has been withdrawn. From 18th February 2021 you will no longer be able to do the following in app:

  • Purchase a National Lottery ticket
  • Top up your smart meter using the SMARTprepay service

Customers who had used these services in the past 2 years will have received the following communication; https://web.pingit.com/app/help/faq-534

Why were these features withdrawn?

These services were withdrawn due to the infrastructure that underpins these journeys being decommissioned.

Lottery Tickets

Will I still receive my winnings if I bought my ticket via Pingit? Which account will my winnings be paid into?

There is no change to the way you receive your winnings. Any winnings for tickets bought via the Pingit app will either be paid straight into your account if you have linked a Barclays account to Pingit, or into your Pingit wallet if you have linked a non-Barclays account to Pingit.

What happens if I've won with a ticket bought for a draw which will take place after the service has been withdrawn?

Any prizes you win for tickets bought in the Pingit app will be paid as normal, regardless of the date of the draw.

How can I view the details of tickets I've previously bought with Pingit?

If you ever need the details of National Lottery tickets you've previously bought with Pingit, you can find them in the following ways:

  • Search your Pingit transaction history for 'Lottery' to find ticket purchases made in the past 90 days. Then, select the relevant transaction and tap 'View Ticket'
  • Check the email sent to you by The National Lottery to confirm your purchase.

How can I buy a lottery ticket after the Pingit service is withdrawn?

You can purchase National Lottery tickets at www.national-lottery.co.uk, via the National Lottery App, or in any one of the 44,000 participating retail outlets.

If you wish to continue playing online, you'll need to set up a National Lottery Account – details on how to do this can be found here - https://web.pingit.com/app/help/faq-538

SMARTprepay Service

How can I top up my smart meter after the Pingit SMARTprepay service is withdrawn?

Please check with your utility supplier for alternative ways to pay your bills.

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Just download the app from your phone's app store, then follow the instructions.

Registering with a Barclays current account?
You can register for Pingit using the same login details you use on your Barclays app.

Registering with a UK bank account that isn't Barclays?
We'll text you a verification code which you'll need to enter into the app to confirm your mobile number. We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.

After you've confirmed these, you can start using Pingit straight away.

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If you can't find what you're looking for in our FAQs, please select one of the contact us options below to get in touch.

** We are currently experiencing high call volumes, for the quickest response, please email us your query wherever possible - thank you.


Select email button below, or email app-support@barclays.com and make sure 'Pingit' is in the subject line.


Select the call button below, or dial 0333 200 1012. Our phone lines are open Monday – Friday 7am – 10pm, and Saturday and Sunday 8am - 6pm.



If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652.



If your query is about an issue with an international payment please call 0345 9 757575.

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The Covid-19 ('coronavirus') situation is understandably creating a lot of uncertainty. We've created a hub offering support in lots of different ways.

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If you're getting an error when using the app, you can type the error code into the 'ask a question' bar above to get more information.

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Search "How do I contact Pingit support?" in the search bar to find the ways you can get in touch.