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If you cannot find what you are looking for in our FAQs, you can contact Pingit Support in a number of ways.

Phone: 0333 200 1012*

Email: app-support@barclays.com

Twitter: @pingit


* Lines are open 24 hours a day, 7 days a week. To maintain a quality service, we may monitor or record phone calls.

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Just download the app from your phone's app store, then follow the instructions.

We'll text you a verification code – enter this into the app to confirm your mobile number.

We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.

After you've confirmed these, you can start using Pingit straight away.

If you need help, call us on 0333 200 1012*.

*We're here all day, every day. To maintain a quality service, we might monitor and record phone calls. Calls to 03 numbers are charged at a local rate – they cost the same as 01/02 prefix numbers.
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Yes. Pingit is so safe that it's been given awards by The British Standards Institute for security and resilience – this means it's been tested independently to check if it protects your financial and personal details.

Your passcode protects your account. Make sure you don't store your passcode on your phone and don't write it down.

When you use Pingit, you're automatically protected by our Mobile Banking Guarantee. This means we'll refund any money that's taken from your account if you're a victim of fraud.

If you think a payment has been made from your account without your permission, call us straight away on 0333 200 1012*.

*We're here all day, every day. To maintain a quality service, we might monitor and record phone calls. Calls to 03 numbers are charged at a local rate – they cost the same as 01/02 prefix numbers.
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Pingit is an app that lets you send and receive money using your mobile number – there's no need for sort codes and account numbers when you make a payment.

To get it, you need to be 16 or over, have a UK current account and a UK mobile phone number.

Barclays created Pingit, but you don't need to have an account with Barclays to use it.
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