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The best way to contact us is via email. You can do this by tapping on the email icon below (if you're in-app), or by sending an email to app-support@barclays.com and adding the word 'Pingit' in the subject line.

To help resolve your query as quickly as possible please include the following in your email:

  • Your full name
  • Mobile number
  • Post code
  • Description of your issue
  • If you've received an error message please quote the 5 digit error code

If you're querying a missing payment please also include:

  • The name/mobile of the person you've paid, or the name/number of the person who has tried to pay you
  • The date of the payment (if known)
  • The payment amount

NEVER INCLUDE

  • Full Account details
  • Full Card numbers
  • PIN or Passcode details

If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652. For everything else please email.

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The Covid-19 ('coronavirus') situation is understandably creating a lot of uncertainty. We've created a hub offering support in lots of different ways.

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If you're getting an error when using the app, you can type the error code into the 'ask a question' bar above to get more information.

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Just download the app from your phone's app store, then follow the instructions.

Registering with a Barclays current account?
You can register for Pingit using the same login details you use on your Barclays app.

Registering with a UK bank account that isn't Barclays?
We'll text you a verification code which you'll need to enter into the app to confirm your mobile number. We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.

After you've confirmed these, you can start using Pingit straight away.


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Search "How do I contact Pingit support?" in the search bar to find the ways you can get in touch.