Other customers have asked

If you can't find what you're looking for in our FAQs, please select one of the contact us options below to get in touch.

** We are currently experiencing high call volumes, for the quickest response, please email us your query wherever possible - thank you.


Select email button below, or email app-support@barclays.com and make sure 'Pingit' is in the subject line.


Select the call button below, or dial 0333 200 1012. Our phone lines are open Monday – Friday 9am – 5pm



If you need to let us know about any potential fraud, or if your card or device has been lost or stolen please call 0800 3891 652.



If your query is about an issue with an international payment please call 0345 9 757575.

Copy link to your clipboard

Just download the app from your phone's app store, then follow the instructions.

Registering with a Barclays current account?
You can register for Pingit using the same login details you use on your Barclays app.

Registering with a UK bank account that isn't Barclays?
We'll text you a verification code which you'll need to enter into the app to confirm your mobile number. We'll also send a penny payment to your bank account with a reference number – enter this in your app to confirm your bank details. Check your bank statement for the payment to find the reference number.

After you've confirmed these, you can start using Pingit straight away.

Copy link to your clipboard

The Covid-19 ('coronavirus') situation is understandably creating a lot of uncertainty. We've created a hub offering support in lots of different ways.

Copy link to your clipboard

If you're getting an error when using the app, you can type the error code into the 'ask a question' bar above to get more information.

Copy link to your clipboard

Search "How do I contact Pingit support?" in the search bar to find the ways you can get in touch.